About the role
Pura Vida Growth is looking for a Customer Care Associate to make sure every client feels looked after. This is not a customer service role. It is the person who knows how each client is doing, shares their reports with them, listens to what they need and where they want to go, and brings all of that to our internal team with clear direction.
You will be the link between our clients and our team: you know how each client's projects are going, you tell the team what the client wants, and you keep the client informed, so projects move and clients always know where they stand.
What you will do
- Be the day-to-day contact for our clients and make sure everything is going well
- Share each client's reports with them
- Listen to clients: what they need and where they want to go
- Bring what clients ask for to the internal team, with clear direction and priorities
- Keep track of how each client's projects are going and keep the client informed
What we are looking for
- Fluent in Spanish and English, spoken and written
- Clear, organized communication, with clients and with the team
- Able to work remotely and follow several clients and projects at the same time
Work Setup
100% remote. Work from anywhere in the world.
Why Pura Vida Growth?
- ✓100% remote. Work from anywhere
- ✓Real projects with real clients from day one
- ✓A team that values craft, clarity, and intention
- ✓Direct mentorship from senior team members
- ✓Based in Costa Rica, with clients in the US, Panama, the Caribbean and the UK
Customer Care Associate (Remote)
Tell us who you are. We read every application carefully.